Terms & Conditions
These terms & conditions apply to and govern all sales of products by WBH Industries Ltd. T/A Safeguard Security a company incorporated in England and Wales under number 03132001, whose registered office is at Unit 5, 229 Torrington Avenue, Coventry, CV4 9HN
All orders are accepted by Safeguard Security under these terms unless so agreed in writing and this will constitute the contract of the entire agreement between the parties, and supersede any prior agreement. You shall not be entitled to rely on any statement, promise or representation made or given by or on our behalf which is not set out in the Contract.
Quotations do not constitute an offer and shall lapse on expiry of the stated period of 2 weeks. We reserve the right to withdraw or revise a quotation at any time before accepting an order.
Our acceptance of any order shall be effective and become a contract when either our Order Confirmation, on-line Order Form or any payment is made by you or any other oral or written order or confirmation is received, and the quantity and description of the goods or services shall be as set out in such confirmation,order or quotation.
We shall not be liable for any misrepresentation made by us to you as to the condition of the Goods, their fitness for purpose, their physical characteristics, properties or tolerances or as to quantity, dimensions, measurements, weights or any other specification unless your representation is made or confirmed to us in writing and is proved fraudulent.
Without prejudice while we take every precaution in the preparation of our website, this data is for your general guidance only and statements made and illustrations contained therein (in the absence of fraud on our part) shall not form part of the contract nor constitute representations by us and we shall not be bound by them.
You shall be responsible to us for ensuring the accuracy and completeness of any order confirmation including quantities, measurements, data and grille specification provided by you and given to us, all this information is necessary for goods or services to meet with the agreed terms & conditions between both parties to give sufficient time to enable us to perform the contract in accordance with its Terms.
If an order is changed, extended, delayed or cancelled by you whether or not with our agreement you will indemnify us against all losses, damages, costs and expenses we incur as a result of the extension, delay or cancellation including the cost of any material, the cost of labour and any other overheads.
We reserve the right at any time to correct any clerical, typographical or other similar errors in any tender, invoice, quotation, order acknowledgement or statement or other document issued by us from time to time.
All of these terms shall apply to the supply of both goods and services.
Our quotations and prices are based on costs prevailing at the time when they are given or agreed and are subject to VAT at the current rate.
Supply only prices will be inclusive of our standard Monday to Friday delivery rate. Deliveries on a Saturday will incur additional cost.
Supply only is subject to a minimum order of £150 incl VAT.
Unless we have agreed in writing to grant you credit, payment for the goods must be paid as directed by us in full prior to delivery and in the case of services, as agreed by us.
Time for payment shall be of the essence of the contract and we reserve the right to suspend the provision of the goods or the services to you where any amounts are overdue under any contract until all such amounts have been paid and received by us by way of cleared funds in our bank.
You may not withhold payment of any invoice or other amount due to us by reason of any right of set off or counterclaim which you may have or allege to have for any reason.
If you fail to pay any amount due to us under any contract on the due date for services we provide we may sue you for the entire amount due under such contract and/or add interest to the contractual amount.
If, in our view, your credit-worthiness deteriorates before delivery of the goods or performance of the services, we may require payment in full or in part of the price prior to delivery of the goods or performance of the services.
Unless otherwise agreed by us, delivery of the goods in the UK (please contact us re non UK destinations) will be by TNT Next Day Delivery Service (any time between 8am – 6pm). This is normally 5-7 working days after payment is received. We will deliver the goods to the address which shall be the location set out in your online order, order confirmation or other contract or any other location as agreed in writing.
Delivery dates are estimates only. Time for delivery of the goods shall not be of the essence and if we indicate an anticipated delivery or performance date before an order is placed it is based on the workload and availability of materials, labour and equipment at that particular time. This can change by the time an order is placed.
You will be informed by us the day prior to delivery that your goods will be arriving and you need to make suitable arrangements to accept the goods.
If you fail to take or make arrangements to accept delivery of the goods or we are unable to deliver because of inadequate access or instructions and we incur additional costs from our carriers, these would be payable by you before the goods are dispatched again.
We will always endeavour to deliver within that time period when 48 Hour Delivery is requested. The 48 hour time frame only applies during the working week (Monday- Friday).
Orders placed on Friday or during the weekend will be delivered on the following Tuesday or Wednesday. Orders placed on Thursday, that require delivery on Saturday, will be subject to the additional £25 Saturday delivery charge or will be delivered on Monday or Tuesday.
Orders placed either during or before Bank Holidays and the Christmas shutdown could be subject to delays. Please call us on 024 7647 0600 to discuss before placing your order.
There may be occasions when the volume of work in the factory, when the order is placed, does not allow us to do this. On those occasions, we will inform the customer as soon as is reasonably possible and refund any monies and/or 48 Hour Delivery premium paid and/or agree a mutually acceptable alternative delivery date.
There may also be occasions when our carrier fails to deliver on time. When it is the fault of the carrier we will refund any premium paid.
You shall inspect the goods at the place and time of delivery for damage. Our liability for loss or damage in transit will only be accepted in writing with any supporting photographic evidence.
Warranty for goods and services supplied by us will be laid out in your contract with us. Goods for supply only have no warranty.
The goods for supply only come with complete instructions and fixings
If specified in the contract that we are to install the grilles, then we will do so as soon as reasonably possible on a date to be agreed.
We will ensure that our employees who install the goods comply with all reasonable health and safety, security and other regulations.
In the case of the goods being damaged in transit we are liable to repair or replace the goods damaged.
We are not liable for any supply only goods delivered by us or our carrier that are damaged and not reported to us in writing (with photographic evidence where applicable) within a 48 hour period from receiving the goods and/or prior to starting installation.
Any installation services provided by us where you have discovered a defect or failure within the warranty period, we must be given reasonable opportunity to inspect the goods or to review the services before we are held liable or make reparation.
If the defect arises from your or a third party’s negligence, mis-use, alteration or repair of the goods or the services, we are not liable